TERMS & CONDITIONS ON REPLACEMENT POLICY
Relacement Policy
Vind + Vand Sunglasses Replacement Policy
Document No. 2023101
Terms and Conditions
1. **Warranty Duration**: Vind + Vand offers a warranty on its products for a duration of 12 months from the date of delivery. This means that if a product breaks due to material or manufacturing defects within this period, the customer may be eligible for warranty coverage.
2. **Defect Reporting**: To claim warranty coverage, customers must report material or manufacturing defects to Vind + Vand customer service:
– Contact our Customer Support Team at care@vindvand.com within 15 days of receiving the product within UAE and 30 days around the world
3. **Warranty Exclusions**: The warranty does not cover certain specific situations, including:
– Scratches on lenses: Surface scratches on the lenses are not covered.
– Damages caused by various factors, such as accidents, abuse, neglect, shock, improper use, or improper storage of the product.
– Unauthorized modifications or repairs: If the product has been altered or repaired by someone not authorized by Vind + Vand, the warranty may be void.
– Normal wear and tear: The warranty does not cover the natural deterioration of the product that occurs with regular use over time.
4. **Legal Compliance**: the warranty provided by Vind + Vand does not restrict or replace any guarantees of contractual compliance that may be mandated by consumer protection laws. This means that consumers may have additional rights and protections under the law that are not affected by this warranty policy.
It’s important for customers to carefully read and understand the terms and conditions of a warranty to ensure they meet the requirements for coverage and to be aware of any exclusions.
**Vind + Vand Feeding Sets Replacement Policy**
Document No. 2023102
At Vind + Vand, we are committed to providing high-quality products to our customers. We understand that there may be occasions where a replacement is necessary. To ensure a fair and transparent replacement process, please review the following replacement policy guidelines:
1. **Eligibility for Replacement:**
– Vind + Vand will only accept requests for replacements on products with factory defects. This policy applies specifically to silicone products within the Vind + Vand feeding sets.
2. **Conditions for Factory Defects:**
– Factory defects include issues arising from manufacturing, such as cracks, tears, or other structural faults in the silicone products.
3. Exclusions:
– We do not accept replacement requests for products that show signs of use or damage caused by the customer, including but not limited to:
– Stains, scratches, or scuffs
– Improper handling or care
– Modifications or alterations to the product
– Damage resulting from accidents or misuse
– Tears with signs of use
4. **Requesting a Replacement:**
– If you believe you have received a Vind + Vand feeding set product with a factory defect, please follow these steps:
– Contact our Customer Support Team at care@vindvand.com within 15 days of receiving the product within UAE and 30 days around the world.
– Provide clear and detailed photos of the defect to support your replacement request.
– Our team will review your request and may request additional information or images.
5. **Inspection and Verification:**
– Vind + Vand reserves the right to inspect and verify the reported factory defect. This may include requesting the return of the product for a closer examination.
6. **Replacement Process:**
– If the defect is confirmed as a factory defect and falls within the eligibility criteria, Vind + Vand will provide a replacement for the affected silicone product.
7. **Refunds:**
– Refunds will not be issued as part of this replacement policy. The sole purpose is to replace products with factory defects.
8. **Shipping Costs:**
– Vind + Vand will cover the cost of shipping for both the return of the defective product and the shipment of the replacement.
9. **Customer Responsibility:**
– Customers are responsible for properly caring for and handling their Vind + Vand products to avoid any damage that may void the replacement policy.
10. **Feedback and Contact:**
– Vind + Vand welcomes your feedback and suggestions. Please contact our Customer Support Team for any concerns, inquiries, or feedback related to our products or this policy.
Please note that this replacement policy specifically applies to silicone products within the Vind + Vand feeding sets and is subject to change at the discretion of Vind + Vand. We are dedicated to ensuring that you have a positive experience with our products, and we appreciate your trust in our brand.
For any replacement requests or inquiries, please contact our Customer Support Team at care@vindvand.com